Payment problems with the Leondrino Pay app are annoying and can be frustrating, but there is often a simple solution. Here are some reasons why a payment may not be processed and how you can resolve them:
Connection Problems:
Your device or the merchant’s/gastronomer’s device doesn’t have a sufficient internet connection.
Solution:
Check your internet connection to ensure the app functions correctly. If needed, switch to a stronger internet connection or try again in a few minutes. Ensure the merchant’s/gastronomer’s device has a stable internet connection.
Invalid or Missing Payment Authorization:
The Leondrino Pay App indicates that the payment couldn’t be authorized.
Solution:
Verify that the settings on your device for date and time are set to update automatically. Manual updates can lead to a time difference between your device and the payment server. If the time on your device doesn’t match the payment server’s time, the one-time password code (OTP code) generated by the Leondrino Pay App every 30 seconds during the payment process may be invalid. Ensure that your device always has the correct current time.
Insufficient Balance:
The balance on your selected token account is not sufficient to make the payment.
Solution:
Ensure that you have enough balance for the transaction. If not, consider the following options:
- Top up the token account using a real-time payment method (such as instant bank transfer or credit card payment) to receive the required tokens immediately.
- Choose an alternative token account with a sufficient balance of the same token or another token accepted by the merchant or gastronomer.
- Use a different currency accepted by the merchant or gastronomer.
App Updates:
The Leondrino Pay App installed on your device is not up to date. Due to adjustments in Leondrino Pay’s functionality, regular updates are performed for both the payment server and the app. Outdated app versions may no longer execute certain functions, such as payments.
Solution:
Update the Leondrino Pay App to the latest version. Remember to regularly update the Leondrino Pay app to the latest version available to ensure you have the most secure and feature-rich version of the app.
Technical Issues:
Occasionally, technical problems can arise due to server issues or maintenance work on the merchant’s or Leondrino’s side, affecting payment functionality.
To address these issues, consider the following steps:
- Restart the app or reinstall it if necessary. Ensure you have your login credentials handy in case you need to sign in again. A restart often helps resolve technical problems.
- Check Authorization Data: Verify and update your authorization data as needed.
The App gets Stuck in the Payment Process after Authorizing the Payment:
If the Leondrino Pay App indicates a problem with updating the payment status after authorization.
Solution:
The Leondrino Pay app shows you that there is a problem with updating the payment status.
Suggested solution:
Please check the internet connection to ensure that the Leondrino Pay app can function correctly and then tap UPDATE.
If the payment status doesn’t update despite a good internet connection, close and reopen the app to verify if the payment has been processed correctly. If the problem persists, please contact Leondrino Support to ensure that your payment has been properly recorded and processed. It is important to resolve such incidents promptly to avoid any potential inconvenience.
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If you encounter payment execution issues with the Leondrino Pay App, first check if any of the above problems apply. If these steps don’t resolve the issue, contact Leondrino’s technical support for further assistance. Be sure to note any error messages or issues during the payment process and capture screenshots if possible, as this will help the support team quickly identify the problem and assist you effectively.